Terms of Service

1.Who we are & acceptance

Zatabox Tickets (“Zatabox”, “we”, “us”) is an event ticketing platform operated by SmartRobot Pty Ltd. These Terms of Service (the “Terms”) are a binding agreement between you and SmartRobot Pty Ltd, and they govern your use of everything we operate: the websites at zatabox.com and organizer.zatabox.com, the programmatic interfaces at api.zatabox.com and mcp.zatabox.com, our mobile applications, and any embeddable widgets, SDKs, or related services (together, the “Service”).

By creating an account, buying a ticket, publishing an event, calling the API, connecting an MCP client, or otherwise using any part of the Service, you accept these Terms. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization, and “you” means the organization.

You must be at least 18 years old to open an account or make a purchase, or use the Service under the supervision and with the consent of a parent or legal guardian who agrees to these Terms on your behalf. If you do not agree with these Terms, do not use the Service.

2.The service & roles

Zatabox lets people create events, sell and distribute tickets, accept payments, manage entry at the door, and integrate all of this into their own software. A few defined terms are used throughout this document:

• ▸Organizer a person or organization that creates and runs an Event on Zatabox and offers Tickets for it.
• ▸Attendee or Buyer a person who purchases, claims, holds, or uses a Ticket.
• ▸Scanner Staff people an Organizer authorizes to validate Tickets and manage check-in at an Event.
• ▸Event a gathering, performance, or experience (physical or online) listed on the Service by an Organizer.
• ▸Ticket the credential issued through the Service that entitles its holder to attend an Event under the conditions the Organizer sets.
• ▸Order a purchase transaction for one or more Tickets, including any associated payment, fees, and refund history.

Zatabox is a platform, not the event host. When you buy a Ticket, you are buying from the Organizer; Zatabox acts as the Organizer’s limited agent for the purpose of selling Tickets and collecting payment on the Organizer’s behalf. The Organizer is the merchant of record and the party responsible for the Event its content, quality, safety, schedule, admission decisions, and compliance with law. Receipt of payment by Zatabox in this agent capacity satisfies the Buyer’s payment obligation to the Organizer.

We do not produce, sponsor, or endorse Events, and we make no promises about them. Where these Terms give Zatabox rights to intervene (for example, to force refunds or unpublish a listing), we exercise those rights to protect the integrity of the platform, not as an assumption of the Organizer’s responsibilities.

3.Accounts & security

You agree to provide accurate, current, and complete information when you register and to keep it up to date. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity that occurs under your account.

API keys and MCP tokens are credentials. Anything done with a key or token issued to your account by your own code, by your staff, by a third-party integration, or by an AI agent you authorize is treated as done by you. Keep keys secret, scope tokens to the minimum permissions a use case needs, rotate them when staff or integrations change, and revoke anything you no longer use. If you believe a credential has been compromised, revoke it immediately and contact [email protected].

We may suspend or restrict an account, key, or token without prior notice where we reasonably believe it is necessary to address fraud, abuse, security risk, legal exposure, or harm to other users. Where the circumstances allow, we will tell you what happened and how to restore access.

4.Fees & payments

Zatabox charges one fee: a flat 5% per paid ticket sold. The fee is deducted automatically at settlement, before funds reach the Organizer’s wallet balance. There are no subscription charges, listing charges, monthly minimums, or per-feature charges. Free tickets carry no platform fee events that charge nothing pay nothing.

Payment processing is performed by third-party providers currently NOWPayments (cryptocurrency), Paystack, and Flutterwave and their processing charges pass through at the provider’s published rates in addition to the Zatabox fee. We do not mark up processing charges. By paying through the Service you also agree to the applicable provider’s terms.

• ▸Organizers choose, per ticket type, whether to absorb fees into the listed price or pass them on to Buyers as a visible line item at checkout.
• ▸Ticket prices can be set in supported currencies, including USD, NGN, and ZAR. The currencies available at checkout may depend on the payment provider and the Buyer’s location.
• ▸Taxes are the Organizer’s responsibility. Organizers must determine, collect, report, and remit any VAT, sales tax, withholding, or other taxes that apply to their ticket sales. Zatabox fee amounts are exclusive of any taxes that may apply to the fee itself.

5.Payouts & KYC

Ticket revenue accrues to an Organizer’s wallet, which distinguishes an available balance (settled and eligible for payout) from a pending balance (recent sales still inside the settlement or risk-review window). Payouts can be sent to a bank account, a supported mobile money account, or crypto wallet.

Before the first payout and again whenever law or risk requires the Organizer must complete identity verification (KYC). This may include providing identity documents, business registration details, and payout account ownership confirmation. We may decline or delay payouts until verification is complete, and we may re-verify at any time.

We may withhold, set off, or reverse all or part of a balance or payout where we reasonably believe it is needed to cover refund liabilities, chargebacks, suspected fraud, a cancelled or materially misrepresented Event, or a legal requirement. Where we hold funds, we will tell the Organizer why and what is needed to release them, unless law or an active investigation prevents us from doing so.

6.Refunds, cancellations & chargebacks

Each Organizer sets the refund policy for each ticket type, including whether refunds are offered at all and the deadline by which a request must be made. The applicable policy is shown before purchase and on the Ticket. Buyers request refunds in-app from their Order; the Organizer reviews and decides within the policy they published. Approved refunds are returned to the original payment method.

• ▸Cancelled events. If an Organizer cancels an Event, the Organizer must refund all paid Tickets for it. We may process those refunds from the Organizer’s balance on the Organizer’s behalf.
• ▸Forced refunds. Zatabox may initiate refunds without the Organizer’s approval where we reasonably determine there was fraud, non-delivery of the Event, or a material misrepresentation in the listing.
• ▸Chargebacks. When a Buyer disputes a charge with their bank or payment provider, the disputed amount, plus any provider dispute charge, may be deducted from the Organizer’s balance while the dispute is resolved and permanently if it is lost.
• ▸Escalation. If a Buyer and Organizer cannot resolve a refund disagreement, either party may escalate to Zatabox support, and we may arbitrate the dispute based on the published policy, the listing, and the evidence both sides provide. Our determination applies to the funds held on the platform.

When a paid ticket is refunded in full through the platform, the Zatabox fee on that ticket is returned with it. Refunds of payment-provider processing charges depend on the provider’s own rules.

7.Tickets, transfers & entry

A Ticket is a revocable license to attend an Event, issued by the Organizer it is not a property right in a seat, the venue, or the Event. The Organizer may revoke a Ticket consistent with their published policy and applicable law, for example for non-compliance with venue rules, and the remedy for a wrongly revoked paid Ticket is a refund.

• ▸QR codes rotate. Each Ticket’s entry code regenerates roughly every 30 seconds and is validated at the door against the live ticket record. Screenshots, photocopies, and forwarded images of codes are expected to fail. Counterfeit or duplicated codes are denied entry.
• ▸One entry per Ticket. A Ticket admits one person once, unless the Organizer has enabled re-entry for that Event or ticket type.
• ▸Transfers. Tickets can be transferred only when the ticket type allows it. A transfer that has not yet been claimed by the recipient can be revoked by the sender within a 24-hour window; once claimed, the Ticket belongs to the recipient.
• ▸No scalping or hoarding. Automated or bulk purchasing intended for resale, circumventing per-order limits, and reselling Tickets in breach of the Organizer’s policy or applicable law are prohibited. We may cancel Orders and Tickets involved in such activity.

Admission decisions at the venue are made by the Organizer and their Scanner Staff. Zatabox provides the validation tooling but does not control the door.

8.Organizer obligations & prohibited events

Organizers must list Events accurately date, time, venue, lineup, age restrictions, and anything else a reasonable Buyer would rely on and must deliver the Event substantially as described. Organizers are responsible for complying with all laws that apply to their Event, including venue licensing, capacity and fire-safety rules, age restrictions, accessibility obligations, and consumer-protection law in the markets they sell into.

The following may not be listed, sold, or promoted through the Service:

• ▸Events that facilitate or constitute illegal activity.
• ▸Events that promote hatred or violence against people based on race, ethnicity, religion, gender, sexual orientation, disability, or similar characteristics.
• ▸Sales of weapons or illegal drugs, at or through an Event.
• ▸Deceptive fundraising charity or cause events that misrepresent where the money goes.
• ▸Adult content involving minors, in any form, without exception.
• ▸Pyramid schemes, multi-level recruitment events, and similar deceptive money-making schemes.

We may unpublish a listing, cancel an Event’s sales, refund its Buyers, and freeze related funds where we reasonably believe this section has been violated. Serious or repeated violations lead to account termination and, where appropriate, reports to authorities.

9.Content, reviews & messaging

Attendees may review an Event after attending it. Reviews must reflect the reviewer’s genuine experience no defamation, harassment, hate speech, doxxing, spam, or content posted in exchange for undisclosed compensation. Organizers may respond to reviews publicly, but they cannot edit or delete a Buyer’s review.

Buyer-to-organizer messaging exists so the two parties to a Ticket can coordinate. It is rate-limited and moderated; using it for unsolicited marketing, harassment, or attempts to move payment off-platform to avoid fees or refund obligations is prohibited.

We may remove or restrict any content that violates these Terms or that we are required to remove by law. We are not obligated to monitor content, and the presence of content on the Service is not an endorsement.

10.API, SDKs, widgets & white-label

We grant you a limited, revocable, non-exclusive, non-transferable license to use our API, SDKs, and embeddable widgets to build integrations with the Service, subject to these Terms and the published documentation.

• ▸Respect rate limits, token scopes, and the documented usage of each endpoint. Working around limits for example by pooling keys is prohibited.
• ▸Do not reverse engineer, decompile, or attempt to extract the source code of the Service except where law expressly permits it despite this restriction.
• ▸Do not misrepresent your integration as being Zatabox itself, claim endorsement we have not given, or use our marks outside the brand guidelines.
• ▸Keep your integration secure: protect credentials, validate webhook signatures, and do not expose other users’ data.

White-label. White-label features let your brand front the ticketing experience your name, your domain, your styling. They do not change what sits underneath: the Service still runs the transaction, and these Terms still govern it, including the fee, refund, and prohibited-event rules. White-label operators must not present the underlying service in a way that deceives Buyers about who is processing their order.

API stability. The API is versioned. When we make a breaking change, we give at least 12 months’ deprecation notice before retiring the affected version, announced in the changelog and by email to affected key holders. Additive, non-breaking changes may ship at any time.

11.AI agents & MCP

You may delegate actions on your account to AI agents through scoped MCP tokens issued at mcp.zatabox.com. An agent can do only what its token’s scopes allow and within those scopes, every action an agent takes is attributed to your account as if you took it yourself.

• ▸Oversight tooling. Audit logs record every agent tool call, and the agent.action webhook lets your systems observe agent activity in real time. Use them they exist so you can supervise what you have delegated.
• ▸Reversal window. Destructive operations performed by agents are reversible for 7 days through the portal. The window is a safety net, not a transfer of responsibility: you remain responsible for agent behavior within the scopes you granted, including actions you do not reverse in time.
• ▸Rate limits. Tool calls are rate-limited per token. Agents that hammer the limits, probe for unscoped access, or attempt prompt-injection-style abuse of other users may be cut off without notice.

Issue agent tokens with the narrowest scopes that do the job, and revoke them when the job is done. If an agent does something you did not intend, revoke its token first, then use the reversal window and contact support.

12.Intellectual property

The Service including the Zatabox name, logo, software, design, and documentation is owned by SmartRobot Pty Ltd and its licensors and is protected by intellectual-property laws. Except for the limited licenses these Terms grant, no rights in the Service are transferred to you.

Your content stays yours. Event listings, images, copy, reviews, and other content you submit remain your property. You grant us a worldwide, non-exclusive, royalty-free license to host, reproduce, adapt, and display that content as needed to operate, promote, and improve the Service for example, rendering your event page, generating tickets, or showing your listing in search. The license ends when the content is deleted, except for copies kept in backups or required for legal compliance.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

13.Disclaimers & limitation of liability

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected on any particular schedule.

Because Organizers not Zatabox host Events, we are not liable for the quality, safety, legality, cancellation, or postponement of any Event, or for injuries, losses, or damages that occur at or in connection with an Event. Claims about an Event belong with its Organizer.

To the extent permitted by law: (a) neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility; and (b) Zatabox’s aggregate liability arising out of or relating to the Service is capped at the total fees you paid to Zatabox in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

14.Indemnity

If you are an Organizer, you will defend, indemnify, and hold harmless SmartRobot Pty Ltd, its affiliates, and their officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: your Events and their delivery or non-delivery; your listings and other content; your breach of these Terms or of law; and your tax obligations, including any failure to collect or remit taxes on your ticket sales.

We will notify you promptly of any claim subject to this section and may, at our option, participate in the defense with our own counsel. You may not settle a claim in a way that imposes obligations on us without our written consent.

15.Termination

By you. You may stop using the Service at any time and may close your account once outstanding matters are settled pending Orders fulfilled or refunded, disputes resolved, and wallet balances paid out or returned.

By us. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, engage in fraud or abuse, create legal or regulatory risk for the platform, or fail verification requirements. Where the issue is curable, we will ordinarily give you a chance to cure it first.

Sections that by their nature should survive termination do survive including fees owed, refund and chargeback liabilities, intellectual property, disclaimers, limitation of liability, indemnity, and governing law.

16.Changes to these terms

We may update these Terms as the Service, the law, or our business evolves. For material changes we will give advance notice by email to your account address, by a notice in the organizer portal, or both before the new terms take effect. The “Last updated” date at the top of this page always reflects the current version.

Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, stop using the Service and close your account before the effective date.

17.Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which SmartRobot Pty Ltd is registered, without regard to conflict-of-laws principles, and subject to any mandatory consumer protections that apply where you live.

Before starting formal proceedings, you and we agree to attempt to resolve any dispute in good faith: write to [email protected] describing the issue and the outcome you seek, and give us 30 days to work toward a resolution with you. Most issues are resolved this way. If a dispute cannot be resolved informally, it may be brought in the courts of the governing jurisdiction, unless mandatory law gives you the right to proceed elsewhere.

18.Contact

Questions about these Terms, or notices under them, can be sent to the addresses below. For anything about a specific Order or Event, contacting support first is usually fastest.

SmartRobot Pty Ltd, trading as Zatabox Tickets. Our Privacy Policy, which explains how we handle personal data, is available at zatabox.com/privacy.