Terms of Service

1.Who we are & acceptance

Zatabox Tickets (“Zatabox”, “we”, “us”) is an event ticketing platform operated by SmartRobot Pty Ltd. These Terms of Service (the “Terms”) are a binding agreement between you and SmartRobot Pty Ltd, and they govern your use of everything we operate: the websites at zatabox.com and organizer.zatabox.com, the programmatic interfaces at api.zatabox.com (including the /mcp endpoint), our mobile applications, and any embeddable widgets, SDKs, or related services (together, the “Service”).

By creating an account, buying a ticket, publishing an event, calling the API, connecting an MCP client, or otherwise using any part of the Service, you accept these Terms. If you use the Service on behalf of a company or other organization, you represent that you are authorized to bind that organization, and “you” means the organization.

You must be at least 18 years old to open an account or make a purchase, or use the Service under the supervision and with the consent of a parent or legal guardian who agrees to these Terms on your behalf. If you do not agree with these Terms, do not use the Service.

2.The service & roles

Zatabox lets people create events, sell and distribute tickets, accept payments, manage entry at the door, and integrate all of this into their own software. A few defined terms are used throughout this document:

• ▸Organizer a person or organization that creates and runs an Event on Zatabox and offers Tickets for it.
• ▸Attendee or Buyer a person who purchases, claims, holds, or uses a Ticket.
• ▸Scanner Staff people an Organizer authorizes to validate Tickets and manage check-in at an Event.
• ▸Event a gathering, performance, or experience (physical or online) listed on the Service by an Organizer.
• ▸Ticket the credential issued through the Service that entitles its holder to attend an Event under the conditions the Organizer sets.
• ▸Order a purchase transaction for one or more Tickets, including any associated payment, fees, and refund history.

Zatabox is a platform, not the event host. When you buy a Ticket, you are buying from the Organizer; Zatabox acts as the Organizer’s limited agent for the purpose of selling Tickets and collecting payment on the Organizer’s behalf. The Organizer is the merchant of record and the party responsible for the Event its content, quality, safety, schedule, admission decisions, and compliance with law. Receipt of payment by Zatabox in this agent capacity satisfies the Buyer’s payment obligation to the Organizer.

We do not produce, sponsor, or endorse Events, and we make no promises about them. Where these Terms give Zatabox rights to intervene (for example, to force refunds or unpublish a listing), we exercise those rights to protect the integrity of the platform, not as an assumption of the Organizer’s responsibilities.

3.Accounts & security

You agree to provide accurate, current, and complete information when you register and to keep it up to date. You are responsible for maintaining the confidentiality of your sign-in credentials and for all activity that occurs under your account.

API keys are credentials. Anything done with a key issued to your account by your own code, by your staff, by a third-party integration, or by an AI agent you authorize is treated as done by you. Keep keys secret, scope them to the minimum permissions a use case needs, rotate them when staff or integrations change, and revoke anything you no longer use. If you believe a credential has been compromised, revoke it immediately and contact [email protected].

We may suspend or restrict an account, key, or token without prior notice where we reasonably believe it is necessary to address fraud, abuse, security risk, legal exposure, or harm to other users. Where the circumstances allow, we will tell you what happened and how to restore access.

4.Fees & payments

Zatabox charges one fee: a flat 5% per paid ticket sold. The fee is deducted automatically at settlement, before funds reach the Organizer’s wallet balance. There are no subscription charges, listing charges, monthly minimums, or per-feature charges. Free tickets carry no platform fee events that charge nothing pay nothing.

Payment processing is performed by third-party providers currently NOWPayments (cryptocurrency), Paystack, and Flutterwave and their processing charges pass through at the provider’s published rates in addition to the Zatabox fee. We do not mark up processing charges. By paying through the Service you also agree to the applicable provider’s terms.

• ▸Organizers choose, per ticket type, whether to absorb fees into the listed price or pass them on to Buyers as a visible line item at checkout.
• ▸Ticket prices can be set in supported currencies, including USD, NGN, and ZAR. The currencies available at checkout may depend on the payment provider and the Buyer’s location.
• ▸Taxes are the Organizer’s responsibility. Organizers must determine, collect, report, and remit any VAT, sales tax, withholding, or other taxes that apply to their ticket sales. Zatabox fee amounts are exclusive of any taxes that may apply to the fee itself.

5.Payouts & KYC

Ticket revenue accrues to an Organizer’s wallet, which distinguishes an available balance (settled and eligible for payout) from a pending balance (recent sales still inside the settlement or risk-review window). Payouts can be sent to a bank account, a supported mobile money account, or crypto wallet.

Release schedule. Sale proceeds are first credited to the pending balance and become available for payout only after a release hold, measured from the point the Buyer has received what they paid for. The standard hold is 24 hours after the Event ends. For reservation and booking events it is 4 hours after the booked date, and for instantly-delivered digital products (such as downloads, e-books, online courses and similar) it is 1 hour after payment. Funds in the pending balance are not eligible for payout, and we may extend any hold for risk, fraud or dispute review.

Before the first payout, and again whenever law or risk requires, the Organizer must complete identity verification (KYC). This may include providing identity documents, business registration details, and payout account ownership confirmation. We may decline or delay payouts until verification is complete, and we may re-verify at any time.

We may withhold, set off, or reverse all or part of a balance or payout where we reasonably believe it is needed to cover refund liabilities, chargebacks, suspected fraud, a cancelled or materially misrepresented Event, or a legal requirement. Where we hold funds, we will tell the Organizer why and what is needed to release them, unless law or an active investigation prevents us from doing so.

6.Refunds, cancellations & chargebacks

Each Organizer sets the refund policy for each ticket type, including whether refunds are offered at all and the deadline by which a request must be made. The applicable policy is shown before purchase and on the Ticket. Buyers request refunds in-app from their Order; the Organizer reviews and decides within the policy they published. Approved refunds are returned to the original payment method.

• ▸Cancelled events. If an Organizer cancels an Event, the Organizer must refund all paid Tickets for it. We may process those refunds from the Organizer’s balance on the Organizer’s behalf.
• ▸Forced refunds. Zatabox may initiate refunds without the Organizer’s approval where we reasonably determine there was fraud, non-delivery of the Event, or a material misrepresentation in the listing.
• ▸Chargebacks. When a Buyer disputes a charge with their bank or payment provider, the disputed amount, plus any provider dispute charge, may be deducted from the Organizer’s balance while the dispute is resolved and permanently if it is lost.
• ▸Escalation. If a Buyer and Organizer cannot resolve a refund disagreement, either party may escalate to Zatabox support, and we may arbitrate the dispute based on the published policy, the listing, and the evidence both sides provide. Our determination applies to the funds held on the platform.

Effect on Organizer funds. When a Tickets sale is refunded, in full or in part, the Organizer’s proceeds for the refunded portion are reversed out of their wallet. We take them from the pending balance where the funds are still on hold, or from the available balance otherwise (which may produce a negative balance the Organizer must clear before further payouts). The Zatabox fee on the refunded portion is reverted at the same time, so a refunded sale never counts as Organizer revenue or platform-fee income and never becomes payout-eligible. Refunds of payment-provider processing charges depend on the provider’s own rules.

7.Tickets, transfers & entry

A Ticket is a revocable license to attend an Event, issued by the Organizer it is not a property right in a seat, the venue, or the Event. The Organizer may revoke a Ticket consistent with their published policy and applicable law, for example for non-compliance with venue rules, and the remedy for a wrongly revoked paid Ticket is a refund.

• ▸QR codes rotate. Each Ticket’s entry code regenerates roughly every 30 seconds and is validated at the door against the live ticket record. Screenshots, photocopies, and forwarded images of codes are expected to fail. Counterfeit or duplicated codes are denied entry.
• ▸One entry per Ticket. A Ticket admits one person once, unless the Organizer has enabled re-entry for that Event or ticket type.
• ▸Transfers. Tickets can be transferred only when the ticket type allows it. A transfer that has not yet been claimed by the recipient can be revoked by the sender within a 24-hour window; once claimed, the Ticket belongs to the recipient.
• ▸No scalping or hoarding. Automated or bulk purchasing intended for resale, circumventing per-order limits, and reselling Tickets in breach of the Organizer’s policy or applicable law are prohibited. We may cancel Orders and Tickets involved in such activity.

Admission decisions at the venue are made by the Organizer and their Scanner Staff. Zatabox provides the validation tooling but does not control the door.

8.Organizer obligations & prohibited events

Organizers must list Events accurately date, time, venue, lineup, age restrictions, and anything else a reasonable Buyer would rely on and must deliver the Event substantially as described. Organizers are responsible for complying with all laws that apply to their Event, including venue licensing, capacity and fire-safety rules, age restrictions, accessibility obligations, and consumer-protection law in the markets they sell into.

The following may not be listed, sold, or promoted through the Service:

• ▸Events that facilitate or constitute illegal activity.
• ▸Events that promote hatred or violence against people based on race, ethnicity, religion, gender, sexual orientation, disability, or similar characteristics.
• ▸Sales of weapons or illegal drugs, at or through an Event.
• ▸Deceptive fundraising charity or cause events that misrepresent where the money goes.
• ▸Adult content involving minors, in any form, without exception.
• ▸Pyramid schemes, multi-level recruitment events, and similar deceptive money-making schemes.

We may unpublish a listing, cancel an Event’s sales, refund its Buyers, and freeze related funds where we reasonably believe this section has been violated. Serious or repeated violations lead to account termination and, where appropriate, reports to authorities.

9.Content, reviews & messaging

Attendees may review an Event after attending it. Reviews must reflect the reviewer’s genuine experience no defamation, harassment, hate speech, doxxing, spam, or content posted in exchange for undisclosed compensation. Organizers may respond to reviews publicly, but they cannot edit or delete a Buyer’s review.

Buyer-to-organizer messaging exists so the two parties to a Ticket can coordinate. It is rate-limited and moderated; using it for unsolicited marketing, harassment, or attempts to move payment off-platform to avoid fees or refund obligations is prohibited.

We may remove or restrict any content that violates these Terms or that we are required to remove by law. We are not obligated to monitor content, and the presence of content on the Service is not an endorsement. The rights you grant us in content you upload, and the promises you make about owning it, are set out in section 13; copyright complaints are handled under section 14.

10.API, SDKs, widgets & white-label

We grant you a limited, revocable, non-exclusive, non-transferable license to use our API, SDKs, and embeddable widgets to build integrations with the Service, subject to these Terms and the published documentation.

• ▸Respect rate limits, token scopes, and the documented usage of each endpoint. Working around limits for example by pooling keys is prohibited.
• ▸Do not reverse engineer, decompile, or attempt to extract the source code of the Service except where law expressly permits it despite this restriction.
• ▸Do not misrepresent your integration as being Zatabox itself, claim endorsement we have not given, or use our marks outside the brand guidelines.
• ▸Keep your integration secure: protect credentials, validate webhook signatures, and do not expose other users’ data.

White-label. White-label features let your brand front the ticketing experience your name, your domain, your styling. They do not change what sits underneath: the Service still runs the transaction, and these Terms still govern it, including the fee, refund, and prohibited-event rules. White-label operators must not present the underlying service in a way that deceives Buyers about who is processing their order.

API stability. The API is versioned. When we make a breaking change, we give at least 12 months’ deprecation notice before retiring the affected version, announced in the changelog and by email to affected key holders. Additive, non-breaking changes may ship at any time.

11.AI agents & MCP

You may delegate actions on your account to AI agents through the MCP endpoint at api.zatabox.com/mcp, using either a scoped token issued in the organizer portal or an OAuth 2.1 authorization you approve on the portal’s consent screen. An agent can do only what its token’s scopes allow and within those scopes, every action an agent takes is attributed to your account as if you took it yourself.

• ▸Oversight tooling. Audit logs record every agent tool call, and the agent.action webhook lets your systems observe agent activity in real time. Use them they exist so you can supervise what you have delegated.
• ▸Reversal window. Destructive operations performed by agents are reversible for 7 days through the portal. The window is a safety net, not a transfer of responsibility: you remain responsible for agent behavior within the scopes you granted, including actions you do not reverse in time.
• ▸Rate limits. Requests are rate-limited per API key and endpoint. Agents that hammer the limits, probe for unscoped access, or attempt prompt-injection-style abuse of other users may be cut off without notice.

Issue agent tokens with the narrowest scopes that do the job, and revoke them when the job is done. If an agent does something you did not intend, revoke its token first, then use the reversal window and contact support.

12.License to use the Service

Subject to these Terms and your continued compliance with them, SmartRobot Pty Ltd grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to (a) access and use the Service through the interfaces we provide, and (b) install and run our mobile applications on a device you own or control, in each case for your own personal use or the internal business use of the organization you represent. This is a license to use the Service, not a sale of it. No ownership in the Service, its software, or its content passes to you.

Where you install one of our apps from a third-party app store, that store’s own terms apply to the download alongside these Terms. This agreement is between you and SmartRobot Pty Ltd only, and never with the store: the store does not operate the Service, has no obligation to support or maintain it, and is not responsible for any claim you may have about it. Where a store’s rules require it, that store and its subsidiaries are third-party beneficiaries of this paragraph and may enforce it against you.

What you may not do

Except where these Terms expressly allow it or applicable law overrides the restriction, you may not, and may not permit anyone else to:

• ▸Copy or adapt the platform. Copy, modify, translate, adapt, or create derivative works of the Service, our software, our documentation, or our design, beyond the copies your browser or device makes automatically in ordinary use.
• ▸Reverse engineer. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or underlying ideas of the Service, except to the extent law expressly permits it despite this restriction, and then only after you have asked us in writing for the information you need.
• ▸Resell or sublicense. Sell, resell, rent, lease, lend, sublicense, distribute, or otherwise make the Service available to a third party, or operate it as a service bureau or on behalf of anyone other than yourself or the organization you represent. Licensed white-label use under section 10 is the only exception.
• ▸Scrape or bulk-extract. Scrape, crawl, spider, harvest, or bulk-download any part of the Service or the content on it, or use automated means to extract data from it, except through the documented API within its published rate limits and token scopes.
• ▸Train models or clone the product. Use the Service, or any content or output obtained from it, to train, fine-tune, or benchmark a machine-learning model, or to build a competing or substantially similar product, without our prior written permission.
• ▸Circumvent protections. Bypass, disable, or interfere with any access control, rate limit, watermark, license check, expiring download link, geo-restriction, or other technical measure that protects the Service, an Organizer’s paid content, or another user’s rights.
• ▸Strip notices or misuse our marks. Remove, obscure, or alter any copyright, trademark, or other proprietary notice on the Service or on content delivered through it; or frame, mirror, or link to the Service in a way that misrepresents its source or implies an endorsement we have not given.
• ▸Attack the Service. Interfere with its security, integrity, or availability, probe it for vulnerabilities outside a channel we have authorized ([email protected]), or use it to distribute malware.

All rights not expressly granted are reserved to SmartRobot Pty Ltd and its licensors. Nothing in these Terms grants you a license to our patents, trademarks, or trade secrets by implication, estoppel, or otherwise.

Buyers get a license too

When you buy a digital product, enroll in an online course, or stream media through the Service, the Organizer who sells it grants you a personal, non-transferable, non-commercial license to use that material on the terms the Organizer publishes. Unless the Organizer expressly says otherwise in writing, you may not redistribute, republish, resell, publicly perform, share access credentials for, or re-upload anything you receive this way. Download links are issued to you personally and downloads are logged.

Ending the license

This license terminates automatically, without notice, if you breach these Terms, and it ends in any event when your account is closed or your access is terminated under section 17. On termination you must stop using the Service and our marks, stop calling the API and destroy the credentials you hold, and delete any local or cached copies of our software and documentation. Termination of the license does not affect content already lawfully delivered to buyers, or any provision of these Terms that is meant to survive.

13.Intellectual property & your content

What we own

The Service, including the Zatabox and Zatabox Tickets names, our logos and other marks, the software and the source and object code behind the platform, the API and SDKs, the user interface and visual design, our documentation and databases, and the selection, arrangement, and compilation of everything on the Service, is owned by SmartRobot Pty Ltd and its licensors and is protected by copyright, trademark, database, and other intellectual-property laws. Except for the limited licenses these Terms grant, no rights in the Service are transferred to you.

What you own

Your content stays yours. Event listings and descriptions, images and artwork, video and audio, venue and seating maps, course lessons and materials, digital product files, reviews, and messages you submit (together, “User Content”) remain your property or that of your own licensors. We claim no ownership in it.

The license you grant us

So that we can operate the platform, you grant SmartRobot Pty Ltd a worldwide, non-exclusive, royalty-free, fully paid, transferable license, sublicensable to our hosting, storage, content-delivery, email, and app store providers to the extent they need it, to host, store, cache, back up, reproduce, transmit, reformat, resize, transcode, excerpt, and publicly display and perform your User Content, and to make derivative works of it only so far as formatting and display require. In practice this is the right to render your event page, generate and deliver tickets, stream your course, serve your file to a paying buyer, index your listing in search, and show it in our apps.

Promotion. The license also lets us feature your public listing, its images, and its public description in Zatabox marketing: on our website, in our apps, in newsletters, and in search and social previews, with attribution to you. If you would rather we did not, write to [email protected] and we will stop using it going forward.

Duration. The license runs for as long as the content is on the Service, plus the time it takes for deleted content to clear our backups and caches. It survives afterwards only for copies we must keep for legal, tax, accounting, or dispute-resolution reasons, for copies already delivered to buyers (a ticket, receipt, or downloaded file does not disappear when you delete a listing), and for aggregated or de-identified data that no longer identifies you. The license exists to run and promote the Service; it does not let us sell your content on our own account or license it onward to unrelated third parties for their own purposes.

What you promise about your content

Every time you upload, publish, sell, or send User Content, you represent and warrant that:

• ▸You own it, or you hold every license, consent, release, waiver, and permission needed to submit it, to grant us the license above, and to let buyers use it as these Terms contemplate.
• ▸It does not infringe or misappropriate anyone’s copyright, trademark, trade dress, patent, trade secret, moral right, database right, right of publicity or privacy, or contractual right.
• ▸You have cleared every third-party element inside it, including photographs, artwork, fonts, stock assets, video and audio, background music and samples, logos and brand names, and the names, images, and likenesses of the performers, speakers, and other people who appear.
• ▸Music and performance rights. Where your Event, listing, media, or course involves the public performance, communication, synchronization, or reproduction of music or other protected works, you have obtained the necessary licenses from the rightsholders or the relevant collecting society, and you, not Zatabox, are responsible for any royalties, tariffs, or reporting they require.
• ▸Resale rights. If you sell digital products or courses, you hold distribution and resale rights for every file, template, e-book, recording, and lesson you make available, and you are not reselling third-party material under a license that does not permit resale.
• ▸Where you used generative AI to produce or modify the content, you are entitled to use the output commercially and its use does not infringe the rights of others.
• ▸The content complies with applicable law and with these Terms.

These promises are continuing: you make them again each time the content is displayed or delivered through the Service. If you lose the rights to something you have uploaded, take it down immediately and tell us. Your indemnity for content claims is in section 16.

Removal, monitoring & feedback

We may remove, unpublish, disable access to, or restrict any User Content at any time, with or without prior notice, where we believe in good faith that it infringes someone’s rights, breaches these Terms, or exposes us to legal risk, and we may suspend the Event, course, or product it belongs to and stop its sales. We are not required to monitor User Content, and choosing to review some content does not oblige us to review all of it or create any duty to you or to anyone else. Section 14 explains how to report an infringement and how a removal can be challenged.

If you send us feedback or suggestions, we may use them without restriction or obligation to you.

14.Copyright complaints & DMCA

Zatabox respects intellectual property and expects its users to do the same. We respond to clear notices of claimed copyright infringement in the manner set out in the United States Digital Millennium Copyright Act, 17 U.S.C. §512, and we apply the same process to complaints brought under comparable laws elsewhere. This section is the enforcement side of section 13: a notice filed here tests the promises made there.

Designated copyright agent

Notices of claimed infringement, and counter-notifications, must be sent to our designated agent:

Please put “DMCA Notice” in the subject line. Notices sent through live chat, social media, or to any address other than the one above may not reach the agent and may not count as effective notice.

How to file a takedown notice

To be effective under §512(c)(3), a written notice must include substantially all of the following:

• ▸1. Signature. Your physical or electronic signature, as the owner of an exclusive right that is allegedly infringed or as a person authorized to act on that owner’s behalf.
• ▸2. The work. Identification of the copyrighted work you say has been infringed, or, where a single location covers several works, a representative list of them.
• ▸3. The material. Identification of the material you say is infringing, with enough detail for us to locate it: the full URL of the event page, course lesson, listing image, digital file, review, or message, plus any screenshots or timestamps that help.
• ▸4. Your contact details. Name, mailing address, telephone number, and email address.
• ▸5. Good-faith statement. A statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• ▸6. Accuracy and authority. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the owner of the exclusive right or are authorized to act on the owner’s behalf.

What happens next. On receiving an effective notice we will expeditiously remove or disable access to the material and notify the user who posted it. We will forward a copy of your notice, including the contact details in it, to that user, so send only what you are willing to have shared. Where the material is attached to a live Event or a product on sale, we may also unpublish the listing, pause its sales, and hold or refund the related funds under sections 5 and 6.

Counter-notification

If your content was removed and you believe that was a mistake or a misidentification, you may send a counter-notification to the same agent. To be effective under §512(g)(3) it must include:

• ▸1. Signature. Your physical or electronic signature.
• ▸2. The material. Identification of the material that was removed and of the location where it appeared before it was removed.
• ▸3. Sworn statement. A statement, under penalty of perjury, that you have a good-faith belief the material was removed or disabled as a result of mistake or misidentification.
• ▸4. Your contact details. Name, mailing address, and telephone number.
• ▸5. Consent to jurisdiction. A statement that you consent to the jurisdiction of the United States Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, of any judicial district in which SmartRobot Pty Ltd may be found, and that you will accept service of process from the person who filed the notice or from that person’s agent.

We will forward an effective counter-notification to the original complainant and tell them we intend to restore the material in not less than 10 and not more than 14 business days. We will restore it at the end of that window unless the complainant first tells us they have filed a court action seeking to restrain the activity in question. Nothing in this process obliges us to restore material that independently breaches these Terms.

Repeat infringers

We maintain and reasonably implement a policy of terminating, in appropriate circumstances, the accounts of users who repeatedly infringe. In practice: a takedown notice that is neither withdrawn nor answered by an effective counter-notification counts as a strike against the account, three strikes ordinarily end it, and we may terminate sooner where the infringement is flagrant, commercial in scale, or paired with fraud. Termination on this basis unpublishes the account’s Events, courses, and products, stops their sales, and may trigger refunds to buyers and a hold on the account’s funds while claims are worked out. A user terminated under this policy may not open a new account, and we may close accounts we reasonably believe are re-registrations.

We accommodate, and do not interfere with, standard technical measures used by copyright owners to identify and protect their works, within the meaning of §512(i).

Misrepresentation & other complaints

Be careful what you swear to. Under §512(f), anyone who knowingly materially misrepresents that material is infringing, or that it was removed by mistake, is liable for the damages the misrepresentation causes, including costs and attorneys’ fees. A takedown notice is also not the right tool for every dispute: fair use, licensed use, and the use of facts or short factual descriptions are frequently lawful. If you are unsure whether what you are looking at infringes, take legal advice before filing.

Complaints about trademarks, counterfeit merchandise, unauthorized use of a performer’s name or likeness, or other non-copyright rights should also go to [email protected], with the same level of detail: what right you hold, what proves you hold it, exactly where the offending material sits, and what you want done. We handle those under the same removal, notification, and repeat-offender principles even though the statutory procedure above does not apply to them.

Removal is not an adjudication. We are not a court, we do not decide who owns what, and taking material down or leaving it up is not a finding either way. Nothing in this section limits any other right or remedy available to you or to us, and nothing in it waives any defense or safe harbor we may have under §512 or any comparable law.

15.Disclaimers & limitation of liability

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Service will be uninterrupted, error-free, or secure, or that defects will be corrected on any particular schedule.

Because Organizers not Zatabox host Events, we are not liable for the quality, safety, legality, cancellation, or postponement of any Event, or for injuries, losses, or damages that occur at or in connection with an Event. Claims about an Event belong with its Organizer.

To the extent permitted by law: (a) neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility; and (b) Zatabox’s aggregate liability arising out of or relating to the Service is capped at the total fees you paid to Zatabox in the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.

16.Indemnity

If you are an Organizer, you will defend, indemnify, and hold harmless SmartRobot Pty Ltd, its affiliates, and their officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: your Events and their delivery or non-delivery; your listings and other content; your breach of these Terms or of law; and your tax obligations, including any failure to collect or remit taxes on your ticket sales.

Everyone who uploads. Whether or not you are an Organizer, the same indemnity applies to any User Content you submit and to any claim that your User Content, or our use of it under the license in section 13, infringes or misappropriates a third party’s copyright, trademark, right of publicity, or other intellectual-property or proprietary right, including claims for unlicensed music, images, video, fonts, course material, or resold digital files, and claims arising from a takedown notice or counter-notification you file under section 14.

We will notify you promptly of any claim subject to this section and may, at our option, participate in the defense with our own counsel. You may not settle a claim in a way that imposes obligations on us, or that admits fault on our behalf, without our written consent.

17.Termination

By you. You may stop using the Service at any time and may close your account once outstanding matters are settled pending Orders fulfilled or refunded, disputes resolved, and wallet balances paid out or returned.

By us. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, engage in fraud or abuse, create legal or regulatory risk for the platform, or fail verification requirements. Where the issue is curable, we will ordinarily give you a chance to cure it first. Accounts terminated for repeat copyright infringement are handled under section 14, where the cure opportunity is the counter-notification process rather than this one.

Effect on your license. When your access ends, for any reason, the license granted to you in section 12 terminates immediately and you must do the things that section requires. The license you granted us in section 13 continues only to the limited extent, and for the limited period, described there.

Sections that by their nature should survive termination do survive, including fees owed, refund and chargeback liabilities, the license restrictions in section 12, intellectual property and content warranties, the copyright provisions in section 14, disclaimers, limitation of liability, indemnity, and governing law.

18.Changes to these terms

We may update these Terms as the Service, the law, or our business evolves. For material changes we will give advance notice by email to your account address, by a notice in the organizer portal, or both before the new terms take effect. The “Last updated” date at the top of this page always reflects the current version.

Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If you do not agree to a change, stop using the Service and close your account before the effective date.

19.Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which SmartRobot Pty Ltd is registered, without regard to conflict-of-laws principles, and subject to any mandatory consumer protections that apply where you live.

Before starting formal proceedings, you and we agree to attempt to resolve any dispute in good faith: write to [email protected] describing the issue and the outcome you seek, and give us 30 days to work toward a resolution with you. Most issues are resolved this way. If a dispute cannot be resolved informally, it may be brought in the courts of the governing jurisdiction, unless mandatory law gives you the right to proceed elsewhere.

20.Contact

Questions about these Terms, or notices under them, can be sent to the addresses below. For anything about a specific Order or Event, contacting support first is usually fastest.

SmartRobot Pty Ltd, trading as Zatabox Tickets. Our Privacy Policy, which explains how we handle personal data, is available at zatabox.com/privacy.