Question 1

What is Zatabox Tickets?

Accepted Answer

Zatabox Tickets is an end-to-end event commerce and management platform. Organizers create events, sell tickets, and manage attendees; attendees discover events, buy tickets, and check in with QR codes.

Question 2

Who is Zatabox Tickets for?

Accepted Answer

Event organizers of every size  independent promoters, venues, conference hosts, festivals, and enterprises  plus the attendees who buy tickets to those events.

Question 3

What kinds of events can I sell tickets for?

Accepted Answer

Concerts, conferences, sports, theater, food & drink, comedy, community meetups, classes, online webinars, and hybrid events. Physical, online, and hybrid venues are all supported.

Question 4

What fees does Zatabox charge?

Accepted Answer

A flat 5% per ticket sold  that is the entire fee. No monthly, setup, listing, or per-attendee fees, and free events carry no platform fee. Payment processing is charged by the provider (Stripe, Paystack, Flutterwave, PayPal) at cost and can be absorbed by the organizer or passed to attendees.

Question 5

What payment methods are accepted?

Accepted Answer

NOWPayments for cryptocurrency (150+ coins, paid to a generated deposit address), plus Paystack and Flutterwave for cards and local payment methods. Options depend on the buyer's region and the providers enabled for the event.

Question 6

How do I create my first event?

Accepted Answer

Sign up as an organizer, click Create Event, and follow the 5-step wizard: Basic Info, Date & Venue, Ticket Types, Design, Publish. About 10 minutes for a simple event.

Question 7

Does Zatabox support reserved seating?

Accepted Answer

Section-level pricing works today via section-linked ticket types  define named sections, each with its own price and capacity. An interactive seat-map picker is on the roadmap.

Question 8

How does check-in work at the door?

Accepted Answer

Door staff use the web scanner at zatabox.com/scan  sign in with a staff code and secret, then scan QR codes with the camera or type the 6-character door code. Valid tickets admit; duplicates, cancellations, and wrong-event tickets are rejected with distinct codes. Each scan is logged.

Question 9

What if there's no internet at the venue?

Accepted Answer

The scanner downloads a hashed guest-list manifest for the event and validates tickets locally with no connectivity. Queued scans sync to the server the moment connectivity returns  no entry delays, no double-admits.

Question 10

Can someone screenshot a QR code and use it twice?

Accepted Answer

No. QR codes refresh every 30 seconds in the app and are HMAC-signed; once scanned, the underlying ticket is marked used and any further scan is rejected as a duplicate.

Question 11

How do organizer payouts work?

Accepted Answer

Every sale settles into per-currency balances in your wallet, with available and pending amounts and itemized fees on every order. Payout requests are rolling out now.

Question 12

Can I get a refund?

Accepted Answer

Refunds depend on the organizer's policy for that ticket type. If refunds are allowed, request one from My Tickets  the organizer reviews and processes it. Approved refunds go back to the original payment method.

Question 13

Is checkout secure?

Accepted Answer

Yes. Card details are tokenized by the payment providers (Paystack, Flutterwave) and never touch Zatabox's servers; crypto payments go straight to addresses generated by NOWPayments. 3D Secure runs automatically through Stripe, and purchase velocity limits guard against abuse. Checkout is also passwordless  buyers never create or reuse a password.

Question 14

Is there a Zatabox API?

Accepted Answer

Yes. The full platform is exposed via a REST API at api.zatabox.com with scoped API keys (vt_live_ / vt_test_), 27 webhook event types, server-side idempotency, an official Node SDK, and a first-party MCP server with 44 tools for AI agents.

Question 15

Do you offer a white-label / custom domain solution?

Accepted Answer

Hosted event pages run under your logo and brand color today, the API carries no Zatabox branding, and embeddable widgets drop checkout into your own site with zero Zatabox branding. Self-serve custom domains (e.g. events.yourbrand.com) are on the roadmap. Either way, it's the same flat 5% per ticket sold.

Question 16

How does Zatabox compare to Eventbrite or Ticketmaster?

Accepted Answer

Zatabox is API-first with one flat fee: 5% per paid ticket, nothing else. Passwordless checkout, offline-capable scanning, webhooks, reviews and waitlists, an open developer API and an MCP server for AI agents are all standard  not gated behind enterprise contracts.

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